Guarantees & Returns

Guarantees & Returns If you encounter any issues with a product purchased from us, kindly send an email to [email protected] and attach relevant photos to help expedite the resolution process.

1.    Order Cancellations i. Terminating standard and online purchases will result in a cancellation fee equivalent to 20% of the invoice value. For custom orders and financed purchases, the cancellation fee is 50% of the invoice value. This fee will be deducted from any refund due to you, reflecting our reasonable costs. ii. If we are unable to deliver the goods for any reason, any payments made will be refunded to you. iii. Please note that due to health regulations, all soft furnishings (including sheets, pillows, pillowcases, mattress toppers, etc.) are non-refundable unless defective. We recommend making your selection carefully before purchasing.

2.    Return Policy i. Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You also have the right to have the goods repaired or replaced if they fail to meet acceptable quality standards and the failure is not a major one. ii. However, please choose wisely as we do not offer refunds simply due to a change of mind or circumstances.

3.    Product Warranties i. We offer the following warranties against defects provided by suppliers: a. Timber: 1-year structural warranty; b. Lounge: 1-year structural warranty on frames; 1-year warranty on seating and mechanisms (mechanisms covered up to a 120 kg weight load only) and 1-year warranty on stitching/covering; c. Electric Recliners: 1-year warranty on motors and mechanisms (mechanisms covered up to a 120 kg weight load only) and 1-year warranty on lights, USB chargers, switches and Bluetooth devices. All other goods sold by us are covered by manufacturers’ warranties (if applicable). ii. Defects covered under our supplier warranties will be repaired or replaced at our discretion (subject to your rights under the ACL) without any cost to you for parts or direct repair labour. iii. Our supplier warranties do not cover, and we are not liable for, any fading or other change in colouration ("exposure"), any damage caused by general day-to-day wear and tear ("general usage") or if the goods are used outside their intended or ordinary use. All other warranties and our liability for any loss or damage, whether direct or consequential, are expressly excluded. iv. The rights provided by our supplier warranties are in addition to any rights and remedies you may have under the ACL and other laws. To make a claim under our supplier warranty, send an email to [email protected]. Subject to your rights under the ACL, you are responsible for all costs associated with the claim, including all freight and transport costs. You must be the original purchaser and provide sufficient evidence of your proof of purchase to claim.